Who is responsible for your information
PlasmaCutter operates from Vereeniging and provides handheld and CNC plasma cutter sales support, servicing and training across South Africa. For purposes of this policy, the responsible party is PlasmaCutter, and the operator is Astros Marketing (Pty) Ltd, who may process information on our behalf under instruction.
We collect and process personal information only where there is a lawful reason to do so, including when you make an enquiry, request a demonstration, arrange machine commissioning, or ask for spares, maintenance or technical assistance.
Information we may collect
The type of information we collect depends on how you interact with us. This may include details you provide directly through our enquiry form, during a callout request, or when you ask for training or an audit of cut quality.
- Name and surname
- Company name and job title
- Contact details and preferred method of contact
- Physical address or service location
- Machine details, fault descriptions and service history
- Billing and delivery details where relevant
How we use personal information
We use personal information to respond to requests, provide quotations, schedule demos, carry out repairs and maintenance, and support customers before and after a sale. In many cases, we also use the information to keep a record of machine settings, breakdowns, consumables checks and servicing intervals.
We may also use your information to improve our support process, understand common service issues in areas such as Vereeniging, Vanderbijlpark, Sasolburg, Meyerton, Alberton, Germiston, Bloemfontein and Welkom, and comply with legal or regulatory duties.
- To answer product and service enquiries
- To arrange site visits, commissioning and operator training
- To manage repairs, spares supply and follow-up support
- To keep service records and maintenance notes
- To meet tax, accounting and compliance obligations
Sharing information and disclosures
We do not sell personal information. We may share information with service providers, technical support personnel and trusted third parties who assist with administration, record keeping or delivery of services, but only to the extent needed for that purpose.
Information may also be disclosed where required by law, court order or lawful request from a regulatory authority. Where a third party processes information on our behalf, we require appropriate safeguards and confidentiality arrangements.
Storage, security and retention
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse or disclosure. This includes limiting access to those who need the information for their work and keeping service records in a controlled environment.
We retain information only for as long as needed for the purpose for which it was collected, unless a longer retention period is required by law. Records may be kept for warranty support, servicing history, accounting requirements or legal defence purposes.
- Only authorised personnel and approved service partners may access this information
- Records are retained for operational and legal needs only
- We review stored information and remove data when it is no longer required
Your rights under POPIA
You have rights in relation to your personal information, subject to applicable law. You may request access to the information we hold about you, ask us to correct inaccurate details, or object to certain processing where there is a valid legal basis to do so.
If you believe any information we hold is incorrect or if you would like to exercise your POPIA rights, please submit a request through the enquiry form on our contact page. We may need to verify your identity before acting on a request.
- Request access to your personal information
- Ask for correction or deletion where lawful
- Object to direct marketing, where applicable
- Withdraw consent if we rely on your consent to process your information
Cookies, website use and policy updates
Like many business websites, we may use basic cookies or similar tools to help the site function properly and to understand general usage patterns. These tools do not identify you by name unless you submit your details through a form.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or operational practices. The latest version will apply from the date it is published. If the changes are material, we will take reasonable steps to bring them to your attention.